Customer Annual Reports 2025-26

Our regional brands have published their Customer Annual Reports for 2025-26, bringing together BFL-wide performance information with the customer and service data relevant to each region. 

These reports include what we're doing to keep our customers safe, using the customer voice in how we make decisions, how we're delivering in our communities, and what we're focusing on over the next 12 months to make sure we're providing the highest-quality services we can to our customers.

Click the links below to read the reports in full on our respective brand websites.